Frequently Asked Questions

Below FAQ are some common concerns of our clients before making any purchases.

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We ship via UPS & USPS Priority Mail.

The majority of orders take 1-3 business days to process- occasionally additional processing time may be necessary depending on stock availability.

Our standard shipping rates are computed using the calculated weight & value of your order rounded up to nearest whole pound. There is a $2.95 handling fee for each order processed.

We negotiate favorable shipping rates with our carriers. To help make the most of every Mystical Madness dollar we pass the savings directly to you. Mystical Madness does not use shipping as a profit center.

Mystical Madness is not responsible for delays due to severe weather and other causes beyond our control.


UPS ground arrives between 1-5 business days depending on your location, excluding holidays. Delivers Monday thru Friday.

Flat Rate Ground Shipping is available to the 48 Continental United States (excluding Alaska, Hawaii and Puerto Rico)

Flat Rate shipping to the 48 contiguous US States is $5.95 for orders under $100.00 Flat Rate shipping to the 48 contiguous US States for orders over $100-$500 is $9.95 For all orders over $500 shipping prices will be determined at checkout.

Please note: we are unable to ship to P.O. Boxes. Please provide us with a physical Address. Shipping costs are based on UPS & Fed X real time rates. Please note: A $2.95 handling fee is applied to all shipping methods to ensure timely processing of each order. NEXT DAY AIR, SECOND DAY & 3 DAY SELECT (DOMESTIC ONLY)

Is Guaranteed to all 50 states & Puerto Rico (excluding P.O .Boxes) Price is determined at checkout and based on real UPS time rates with the exception of flat rate ground shipping. P.O. BOXES, ALASKA, HAWAII, PUERTO RICO & US TERRITORIES

Ground shipping is by way of USPS PRIORITY MAIL Shipping cost is based on real time rates. Flat rate shipping does not apply to PO boxes, Alaska, Hawaii, Puerto Rico and US Territories due to increased cost. Military addresses are covered by this shipping method. Customers who require shipping by USPS should elect this method
Please note: Mystical Madness is closed for the observance of the following holidays:

New Years Day, Memorial Day, Independence Day, Labor Day, Thanks giving and Christmas Day. Packages in transit during these and other government holidays could be delayed by one or more business days.
Orders shipped to addresses outside the United States and Canada may be placed online or by contacting us at customer service, toll free at 1-888-500-0404 or international at 1-714-545-2500. UPS International takes approximately 3-5 business days to reach customs. currently offers 3 methods of shipping for our Canadian and Overseas customers:

UPS Worldwide Express: Guaranteed one to three business days to reach customs.(delivery by 10:30 or 12:00 noon) UPS Worldwide Expedite: Guaranteed two to five business days to reach customs.(delivery by end of day) UPS Worldwide Saver: Guaranteed one to three business days to reach customs (delivery by end of day) All International and Canadian orders are shipped via UPS based on Weight, destination and insured value. Please note: International orders ship as a whole order, without partial shipments, fulfillment time may vary.
You are fully responsible for all taxes, duties, tariffs and customs laws imposed on any of your orders imported to your country .Please keep in mind that any customs fees or taxes imposed by Customs are separate from the shipping charges and are not he responsibility of Mystical Madness. Customs fees and taxes will vary and we recommend that you contact your local Customs office should you have any questions or concerns about these fees.

All packages shipped from Mystical Madness will include a declaration indicating the contents as “Fashion Accessories” with full value of the order listed.

If an item is returned to us due to a customs related issue, you will be billed a 10% restocking fee. In addition, your credit card will be charged the extra shipping costs incurred by to retrieve our package. You will only be credited for merchandise returned to us in the same condition it was sent.

In order to prevent fraud, we reserve the right to refuse or accept any orders that may seem suspicious in any way. Further all Domestic and International shipments will be subject to verification at our discretion.

We know that a package "bouncing back" to us can be one of the most frustrating experiences When ordering online. To help prevent this from happening, we have provided some useful information so you can make sure your address is complete and appropriate to the shipping carriers we offer. Some common ways that an address would be incomplete or inappropriate for the carrier are listed below.

Incomplete address. Package is shipping to a business or private company and address as entered did not include a building name. Apartment, building, or suite number was not included in address. Package was requested to be delivered to a P.O. Box

You may indicate a preference for one of our two carrier choices by including it in your shipping address and highlighting it with asterisk or by contacting customer service at 1-888-500-0404 (domestic) and internationally at 1 714- 545-2500 or

Please note that we cannot ship UPS to a post box and the USPS will not be able to deliver to your location if you do not have a mail receptacle at your address.

General Customer Service contact information for our two carriers is listed below:

UPS U.S. Customer Service: 1-800-742-5877 TTY/TDD 1-800-833-0056 International Import/ Export: 1-800-782-7892

USPS: Domestic Package Tracking: 1-800-222-1811 TDD/TTY: 1-877-889-2457


Most wholesale companies have a strict minimum order policy and don’t accept any orders under their minimum. We know there are times even despite your best planning; you may need to fill in with a few essential items in between regular orders. We are here to support you, so feel free to place your order for any amount, anytime.
Foreign currencies and precious metals markets fluctuate weekly according to the London Spot Market. This means that prices for precious metals and findings fluctuate weekly as well. Due to fluctuating silver, our prices are subject to change and may vary until time of invoicing.
Due to the constant changes in the world market and fluctuating prices on base metals, precious metals, oil, labor, and foreign currency prices are subject to change until invoiced. For the most current pricing please contact our customer service at
We make every effort to have all items in stock at all times. However due to the fact that our unique designs are all hand fabricated please allow up 2-8 weeks for delivery on items out of stock at the time of your order. Most backorder items are shipped by first class mail. If backorders are not acceptable please process your payment offline by contacting us directly, toll free @ 888-500-0404.
You may email us orders at
You may place your order directly with a customer service representative by calling toll free at 1-800-555-0404
You may fax in your order at 1-714-545-2522
We honor your privacy. We do not share your name with other mailers. We may share your telephone number and or e mail address with our shippers only in case of delivery issues.
All prices are stated in US Dollars.
Visa, MasterCard, American Express, & Discover Card
Wire Transfer in US dollars
Debit Cards
Pay Pal Pro
A check drawn in US dollars from a US bank (note this option is available only for existing customers with established terms.)
Insufficient Fund Checks will be assessed a $25.00 service charge. For any amount that exceeds 30 days an additional charge of 2% per month will be added to the outstanding balance. Uncollected checks will be turned over to collection and the check writer will be liable for all collection costs. If you are an existing customer you may process your order offline by contacting us @ 888-500-0404 or email us at
Mystical Madness. Inc does not allow the use of the Mystical Madness name, logo, web site images and or text, printed materials and domain names confusingly similar to the trademark of Mystical Madness .Inc

All Mystical Madness designs are copyrighted unless otherwise noted. Everything you see or read on this website is copyrighted unless otherwise noted, and may not be used without the express written permission of Mystical Madness management.

All designs, images, photographs are either property of or used with permission by Mystical Madness. Inc Any unauthorised use of the images, designs, photographs or text displayed on this web site may violate copyright laws, trademark laws , privacy, publicity , and communications regulations and statutes.

Our site uses an order form allowing you to request information, products and services. Contact information (email address, telephone number, address, etc.) is also used to get in touch with you when necessary. Financial information (credit card number, credit card expiration date, billing address, etc.) is only used to bill you for products and services purchased at Mystical Madness. We do not share your personal information with anyone.

We may use your IP address to help diagnose problems with our server and to administer our web site. Your IP address may also be used to gather broad demographic information and to recognize customer traffic patterns and site usage. This information assists us in developing the design and layout of the site.

To enhance your shopping experience, our site uses cookies. Cookies are alpha-numeric identifiers that are transferred to your computer's hard drive through your web browser. Cookies make it possible for us to recognize you when you visit. By doing this, we can personalize your return visits and save you time during checkout. For the most rewarding shopping experience, your browser must be set to accept cookies.

You may, from time to time, receive information from us about new features, new services and special offers we think you'll find valuable. If you'd like to opt out of receiving future email offers from mystical Madness, please log in to your account. You will see a number of options for maintaining your account. Select ''Change how often you wish to receive email offers.'' You'll see your current selection and a number of options for changing the frequency of emails or opting out. We may share your mailing address with reputable businesses that can provide you with valuable, relevant offers and information. If you do not wish to have your name shared with these carefully screened businesses, please call customer service at 1-800-555-0404.

This site may now, or in the future, contain links to other sites. Mystical Madness is not responsible for the privacy practices or content of such sites.

By using our web site or purchasing product from us, you agree to the collection and use of information as set forth in this privacy policy. This policy may be updated at any time. We will post any changes to our privacy policy on this page so that you are always aware of what information we collect and how we use it.

If, at any time, you have questions or concerns about Fire Mountain Gems and Beads privacy policy, please feel free to email us at: or call customer service, at 1-800-555-0404 to speak to one of our friendly staff.

Mystical Madness does not use any type of pop-up advertising on our web site. Our true feelings about this ugly advertising is that each of us should have the choice whether or not we want to view what is offered.

The only pop-up messages on our web site are for help desk related issues, and these only pop-up if you request them. When you visit Mystical Madness, you are free from aggressive advertising.

Mystical Madness recommends safe-surfing online. To protect your computer from adware and popups, we suggest that you install appropriate computer protection software.

We are not responsible for typographical errors. Prices are subject to change without prior notice. To assure customers of continued excellence in service, mystical Madness trainers may occasionally record and monitor calls. We are a 100% direct marketing company and have no sales showroom. Any letters, photographs or products sent to Mystical Madness become our property unless specifically stated otherwise in writing. We reserve the right to publish any such materials. Jewelry or objects shown in photographs used to show pertinent features of a product are for illustrative use only.
All merchandise is guaranteed for a period of 6 months after purchase from Mystical Madness. Merchandise damaged through accident or neglect by customer and returned for repair, will be assessed charges for repair and shipping. Such charges will be billed to customer.
Claims for shipping damages or shortages must be claimed within 48 hours of receipt of merchandise.
claims must include the item number(s), Invoice Number & Date, along with a description of the type of damage.